We proudly offer bulk billing for all patients with a valid Australian Medicare Card, making healthcare affordable and accessible. Telehealth Consultation is Bulk Billing for Medicare Patients. Telehealth Consultation is not available on weekends.
📌 Conditions Apply for Telephone Consultations (Bulk Billing for Medicare Patients only).
Patients who are registered with MyMedicare are exempt from the standard 12-month rule. This means you can access care at our clinic without needing to meet the usual 12-month requirement where you required to have at least one face to face with your GP
For patients without Medicare or private health insurance, consultation fees apply. Telehealth Consultation is not available for private patients.
We have a Cancellation/Non-attendance policy for all appointments. A $30 Cancellation Fee applies if you do not cancel or reschedule at least 4 hours prior to your scheduled GP appointment. In order to be able to consult with a practitioner in future, this fee would need to be paid prior to the appointment. (Special Circumstances will be considered).
A 48 hours notice is required for allied health (physiotherapist, dietitian, podiatrist)
We’re Here to Listen – How to Make a Complaint Online
At Springvalefmp, we truly value your feedback. It helps us understand what’s working well and where we can do better.
If something hasn’t met your expectations, we want to hear from you so we can make it right.
Making a Complaint Online Is Easy
We’ve made it simple and convenient to share your concerns online.
Just follow these steps:
Go to our website and click on the “Feedback or Complaints” page.
Fill in the short online form — tell us what happened, when it happened, and how we can help.
Once you submit the form, our team will review it and get back to you within a few business days.
What Happens Next
Your feedback will be handled carefully and confidentially.
Our management team will look into what happened and contact you if we need more details.
We’ll do our best to resolve the issue and let you know the outcome as soon as possible.
We Care About Your Experience
Our goal is to make sure every patient feels heard, respected, and cared for. Whether it’s a big concern or a small suggestion, your feedback helps us continue to improve.
If you’d rather talk to someone directly, you’re always welcome to contact our Practice Manager on [insert phone number] or email us at info@springvalefmp.com.au.
Thank you for helping us make Springvalefmpthe best it can be — for you and for our community.
📞 Book your appointment today and experience quality healthcare with Family Medical Practice!
Please be advised that Family Medical Practice will be closed for face to face consultations from 15th December 2025 to 11th January 2026 due to clinic renovations.
During this period, patients may continue to book online telephone consultations We apologise for any inconvenience and appreciate your understanding.
CLOSING DAYS:
